Privacy Policy of LupoVerde Training
Welcome to LupoVerde Training. This Privacy Policy describes how LupoVerde Training collects, uses, and discloses your personal information when you visit our site or use our services. At LupoVerde Training, we are committed to protecting the privacy and security of the personal data of our clients and website visitors. We are dedicated to transparent practices and compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
1. Information We Collect
We collect different types of information in connection with the services we provide, which include professional dog obedience training, agility and behavioral modification, puppy socialization classes, therapy dog preparation, private one-on-one training sessions, group workshops, and canine nutrition and wellness consulting.
- Personal Information You Provide: This includes information you provide directly to us when you inquire about our services, register for classes, book a session, or communicate with us. This may include your name, address, phone number, email address, and details about your canine companion(s) (e.g., dog’s name, breed, age, behavioral history, health information relevant to training).
- Payment Information: When you purchase our services, we collect payment information. However, we typically use third-party payment processors (e.g., bank transfer details, online payment platforms). We do not directly store your credit card details on our servers.
- Information from Your Use of Our Website: We automatically collect certain information about how you access and use our website. This may include IP addresses, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This data is primarily used for analytical purposes to improve our online platform.
2. How We Use Your Information
We use the information we collect for various purposes related to providing and improving our pet services and canine training programs, including:
- To provide, operate, and maintain our services, including scheduling and conducting training sessions and workshops.
- To process your transactions and send you related information, including confirmations and invoices.
- To communicate with you, respond to your inquiries, provide customer support, and send you service-related notifications.
- To personalize your experience and provide tailored training advice and content.
- To understand and analyze how you use our website, to improve its functionality and user experience.
- For marketing purposes, with your consent, to send you promotional communications about new services, offers, or events that may be of interest to you.
- To detect, prevent, and address technical issues, fraud, or other illegal activities.
- To comply with legal obligations and protect our legitimate business interests.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
- With Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, website hosting, analytics, and marketing assistance. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- With Your Consent: We may share your information with other parties when we have your explicit consent to do so.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We regularly review our security procedures to consider new technologies and methods. However, no internet transmission or electronic storage method is 100% secure.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer needed, we will securely delete or anonymize it.
6. Your Data Protection Rights (GDPR)
Under the GDPR, you have certain rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
7. Cookies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device. We use cookies for website functionality, to analyze site traffic, and for marketing purposes. You can manage your cookie preferences through your browser settings.
8. Links to Other Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
LupoVerde Training
2847 Via delle Rose, Floor 2
Florence, Tuscany, 50125
Italy